Refund policy
WDK COLLECTIVE Return & Refund Policy
Last updated: August 23, 2026
How to Start a Return
To begin a return, customers must first contact WDK COLLECTIVE and request return authorization.
Please contact us through our website Contact page and include:
- Your full name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos of the item, if the return involves damage, defects, or an incorrect item
Do not send any merchandise back without first receiving written approval from WDK COLLECTIVE.
After we review your return request, we will provide written approval and return instructions if the item is eligible.
Items returned without prior written authorization may be refused, returned to the sender, or may not qualify for a refund.
Receiving return authorization does not automatically guarantee a refund. We must receive and inspect all returned merchandise before approving a refund.
Return Deadline
Submit return requests within 14 days of confirmed delivery.
After we issue written return authorization, the customer must ship the approved return within 7 days, unless the authorization states otherwise.
Return Condition
To qualify for a refund:
- The item must be returned in the same condition in which it was received.
- New merchandise must be unworn, unused, unwashed, and include original tags or packaging when applicable.
- Pre-loved merchandise must not have been worn, washed, altered, damaged, or changed after delivery.
- Proof of purchase or an order number is required.
- The return must have received prior written authorization from WDK COLLECTIVE.
Pre-Loved Merchandise
Pre-loved merchandise may show normal signs of previous use.
WDK COLLECTIVE makes reasonable efforts to disclose noticeable wear, fading, marks, distressing, or imperfections through product descriptions and photographs.
Conditions or imperfections that were disclosed before purchase are not considered defects.
Because many pre-loved products are one-of-one items, an identical replacement or exchange may not be available.
Return Shipping
Customers are responsible for return shipping costs unless:
- WDK COLLECTIVE shipped the wrong item;
- The item arrived damaged; or
- The item was materially different from the product description.
Return shipping instructions will be provided after the return request has been approved.
Do not mail a return to WDK COLLECTIVE until you have received written return authorization and return instructions.
Original shipping charges are generally non-refundable.
We strongly recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Refunds
After we receive an authorized return, WDK COLLECTIVE will inspect the merchandise.
We will notify you whether we approved or denied the refund.
If approved, we will issue the refund to the original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive an item that is damaged, defective, incorrect, or materially different from the product listing, contact WDK COLLECTIVE as soon as possible.
Please include your order number and photographs showing the issue.
Do not discard the item, packaging, or shipping materials until we review your request and provide instructions.
Final Sale Items
The following items are not eligible for return unless they arrive damaged, incorrect, or materially different from the product listing:
- Items specifically marked Final Sale
- Gift cards
- Personalized or custom merchandise
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing original tags when originally sold with tags
Sale or discounted merchandise is not automatically considered Final Sale unless it is specifically identified as Final Sale before purchase.
Exchanges
Because many WDK COLLECTIVE products are limited-stock or one-of-one items, we can't guarantee direct exchanges.
Contact us before attempting an exchange. If we approve an exchange and replacement inventory is available, we will provide instructions.
Contact
Questions regarding returns or refunds can be submitted through our website contact page